The two-wheeler needs to be returned at the specified Date and Time as mentioned on the website/invoice copy.

A Trip extension request is to be made at least 1 hour before the drop-off time. Such requests are to be made to the Customer care, mobile app or Field executive over the phone. The request will be confirmed or denied as per the availability of bikes.

The customer is not authorized to lend the two-wheeler to any person without first informing Erawan Bikes especially minors without driving license.

In case of minor damages to the helmet, the customer is liable to pay the fine.

In case of damage to the two-wheeler on rent due to accident/mishandling/carelessness, appropriate charges will be calculated by the Erawan Bikes management.

In case of engine fault or failure, the customer needs to contact the vendor or Field Executive before getting any repairs done. The original printed invoice is mandatory to claim reimbursement for the same.